PRIVACY POLICY

Introduction

Diski Zone ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our website and mobile application (collectively referred to as the "Platform").

This Privacy Policy has been developed in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") of the Republic of South Africa and outlines our practices regarding personal information.

Information We Collect

Personal Information

When you register as a user on our Platform, we may collect the following personal information:

• Your name and surname
• Your email address
• Your physical address
• Your gender
• Your mobile number
• Your date of birth
• Your profile and account information
• Your device information and unique identifiers
• Your location data (with your consent)
• Your usage data and browsing history on our Platform

How We Collect Your Information

We collect personal information when you:

• Register an account on our Platform
• Complete your profile information
• Make purchases or transactions
• Use our Platform's features and services
• Communicate with us
• Participate in surveys, contests, or promotions
• Submit ratings, reviews, or feedback
• Visit our Platform (through analytics tools)
• Provide information to our online shop/store

Purpose of Information Collection

We collect and process your personal information for the following purposes:

• To create and manage your user account
• To provide and maintain our services
• To process orders, sales, and deliveries of Goods
• To communicate with you about your account or transactions
• To send you updates about our Platform, new features, or special offers (subject to your marketing preferences)
• To improve our product selection and enhance your experience on our Platform
• To personalize content and recommendations
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues or fraudulent activities
• To comply with legal obligations

Lawful Basis for Processing Personal Information

We process your personal information in accordance with POPIA based on the following lawful bases:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Protection of your or another person's vital interests
• Our legitimate interests, provided these do not override your fundamental rights and freedoms

Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be notified that personal information about you is being collected
• Be notified if your personal information has been accessed or acquired by an unauthorized person
• Request access to your personal information
• Request correction, destruction, or deletion of your personal information
• Object to the processing of your personal information
• Submit a complaint to the Information Regulator
• Institute civil proceedings regarding alleged interference with your personal information

Information Sharing and Disclosure

Subject to your express consent and applicable laws, we will not disclose your personal information to any third party other than:

• Our employees and third-party service providers who assist us in operating our Platform and providing our services
• Our affiliates and partners (including their employees and third-party service providers) for marketing purposes, unless you have opted out
• Law enforcement, government officials, or other third parties when we believe in good faith that disclosure is necessary to protect rights, safety, or prevent fraud
• Service providers who help with parts of our business operations (fraud prevention, marketing, technology services, etc.)
• Our suppliers to address issues with Goods you have purchased
• Third-Party Sellers to facilitate transactions you initiate
• Third-party service providers for the specific purpose for which you provided your information (e.g., to connect promising players with scouts)
• As required by law, regulation, or legal process

When you provide a rating or review on our Platform, you consent to us using that content as we deem appropriate, including on our Platform, in newsletters, or in marketing materials. Only your first name and/or last name will appear with your rating or review.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Regular backups

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

Information Officer

In compliance with POPIA, we have appointed an Information Officer who is responsible for ensuring our compliance with the Act. You may contact our Information Officer at [email protected] for any inquiries regarding your personal information.

Analytics, Cookies and Similar Technologies

Analytics

We use analytics services to collect information about how you use our Platform, including:

• Pages you visit and features you use
• Time spent on the Platform
• Traffic sources that referred you to our Platform
• Technical information about your device and internet connection

Cookies and Tracking

Cookies are small text files stored on your device that help us provide and improve our services. We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Platform
• Improve our services and user experience
• Provide personalized content and advertisements
• Analyze traffic patterns and usage trends

You can control cookies through your browser settings. However, disabling cookies may limit your access to certain features of our Platform.

Online Shop/Store Data

When you use our online shop/store, we collect additional information such as:

• Purchase history and transaction details
• Payment information (processed securely by our payment processors)
• Shipping and billing addresses
• Product preferences and wishlist items
• Cart contents and abandoned cart information

Cross-Border Transfers

We reserve the right to host and process your personal information on servers located outside of South Africa. When utilizing service providers outside South Africa, we will take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Platform with a revised "Last Updated" date. Your continued use of our Platform after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Diski Zone
Email: [email protected]

Complaints

If you believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Regulator:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Email: [email protected]
Website: https://www.justice.gov.za/inforeg/