Terms and Conditions

Last updated: 4 September 2026

1. Who we are

Diski Zone (Pty) Ltd, a company registered in South Africa, operating diskizone.com and fantasy.diskizone.com. For anything legal, including questions about these terms, contact us at [contact email].

2. Your account

• You must give accurate details when registering, and keep them up to date. We use your email address and phone number to tell you about your orders.
• You are responsible for keeping your password confidential and for activity on your account.
• One person, one account. Accounts created to abuse promotions, predictions, fantasy leagues or DiskiBucks may be suspended.
• You may close your account at any time from your account settings, or by contacting us.

3. Orders

• An order is an offer to buy. A contract of sale comes into existence only once we have accepted your order and received payment.
• We may decline an order - for example where stock is unavailable, where a price or description was clearly wrong, or where we cannot verify payment. If we decline after you have paid, you get a full refund.
• Stock is not reserved until payment completes.

4. Prices and payment

• Prices are in South African Rand and include VAT where applicable.
• Payment is processed by PayFast. We never see or store your card details.
• Delivery is charged in addition to the item price, unless your order qualifies for free delivery (see below).
• If a pricing error is obvious - an item listed far below its true value - we may cancel the order and refund you in full rather than fulfil it.

DiskiBucks

• DiskiBucks (DZ) are a loyalty reward, not money, and have no cash value.
• 100 DZ redeems as R1.00 against an order.
• DiskiBucks cannot be transferred, sold or exchanged for cash, and are forfeited if an account is closed or suspended.
• DiskiBucks applied to an order that is later cancelled are returned to your balance.

5. Delivery and collection

We deliver to collection points only. We do not currently deliver to a street address. You choose your collection method and point at checkout.

Paxi has two bag sizes. Most orders fit the standard bag (45 x 37cm, up to 5kg). An order with an item too big for it, or weighing more than 5kg in all, goes in the large bag (64 x 51cm, up to 10kg). Checkout works this out from the items in your basket.

PUDO is priced by the size of the compartment your order needs, which is calculated from the items in your basket. The price you are shown at checkout is the price you pay.

• Free delivery on orders of R1,000.00 or more.
• Expect delivery within 2 to 3 weeks. That is an estimate, not a guarantee, and it depends on stock and the carrier.
• Risk in the goods passes to you when the carrier makes them available for collection.
• It is your responsibility to give a correct phone number and email address. The carrier uses these to tell you your parcel has arrived and, for PUDO, to send the code that opens the locker.

6. Uncollected parcels

If you do not collect your parcel within the collection period allowed by the carrier, it is returned to Diski Zone. When that happens:

1. Your order is placed in an Undeliverable state and held for 10 calendar days, counted from the day the parcel is returned to us.
2. During those 10 days you may request that we resend it, by contacting us at [contact email]. A resend must be requested by you - we do not resend automatically.
3. If no resend is requested within those 10 days, the order is cancelled and no refund is due.

Resending a returned parcel

A resend is charged for, because the parcel has to be paid to a collection point twice and recovered in between:

Both are payable before the parcel is sent again. Free delivery does not apply to a resend, whatever the order value.

7. Returns, faults and cancellations

• Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
• If goods arrive damaged, faulty or not what you ordered, contact us at [contact email] within 7 days of collection and we will arrange a replacement or refund.
• Where the law gives you a cooling-off right, you may cancel within 7 days of collection and return the goods unused and in their original packaging. You bear the cost of returning them.
• We cannot accept returns of goods that have been used, worn, washed, personalised or customised, unless they are faulty.
• Refunds are made to the original payment method.

8. Predictions, Fantasy and Laduma Lotto

• These are free-to-play games of skill offered for entertainment. Entry is not a bet and no stake is required.
• Fixtures, results, line-ups and player statistics come from third-party data providers. We correct errors when we find them, and scores may be adjusted where a provider corrects its own data.
• We may adjust or void scores, and suspend or remove an account, where we detect manipulation, automation or multiple accounts.
• Where a prize is offered, the rules published with that competition apply in addition to these terms.

9. Acceptable use

You may not:

• scrape, copy or republish our content, data or images at scale without written permission;
• interfere with the site, attempt to gain unauthorised access, or probe it for vulnerabilities without our consent;
• post or transmit anything unlawful, defamatory, hateful or infringing;
• use the site to advertise or solicit without our agreement.

10. Intellectual property

The Diski Zone name, logo, site design and original content belong to us. Club badges, competition marks, player images and third-party data belong to their respective owners and are used for the purpose of reporting on and organising football content.

11. Availability and liability

• We do our best to keep the site available and accurate, but we do not guarantee uninterrupted access, and football data can be delayed or wrong.
• We are not liable for indirect or consequential loss.
• Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.

12. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

13. Governing law

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

14. Contact

Diski Zone (Pty) Ltd - [contact email]